Local app information
Disconnect VPN. Remove keys or configurations with the app’s available action. Clear diagnostic records and notification history separately when necessary. You can remove the app using iOS.
Some protected Keychain values, including free-period usage in versions that support it, may remain after app removal. Reinstallation does not confirm deletion of every protected value.
Send a deletion request
Email refund@getvpnx.app with the subject ‘Get VPN data deletion’. Identify the information to delete, the email or Telegram channel used and approximate correspondence date. You may also contact @vpnhelp_xbot; email is preferable for a formal request.
We delete unnecessary enquiry information held by our team or explain what needs to be retained and why. We may request minimal verification information. Do not send your secret key or password.
Other operators’ information
Deleting a key on the device does not delete information held by a VPN provider, Telegram, an email service or Apple. Contact that operator through its procedure. App removal does not confirm deletion of information previously sent to a separate server.
If the installed version includes separately enabled synchronisation or a cloud function, disable it and follow its in-app deletion procedure before removing the app. Wait for confirmation of any required network request.
Payment is separate
Removing the app, data or key does not cancel a paid provider contract or disable Apple renewal. Cancellation and refunds.